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Order prints

Order prints from your photo organiser
Your cart
Checking out for mail orders
Checking out for photo counter orders
Payment and shipping options
Frequently Asked Questions: Order prints

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1. Enter your address or postcode to locate a store nearest you. If you have previously picked up an order from a nearby store, that store will appear as your default choice.
2. Fill in the 'Contact phone' information so we can call you if there is an issue with your order.
3. Next, on the 'Choose a pick-up location' page, available retailers nearest you will be displayed. You may modify the search radius to widen the search range and include additional stores.
4. If your order contains only products that are available to be fulfilled in-store you will be given two options 'Standard pickup' and 'Express pickup' which will also display the estimated pick-up times of each service.

Your cart holds your orders for prints and photo gifts. Any merchandise you add to your cart is saved there until you check out or remove the items from your cart.

A thumbnail of each photo you have added to your cart will be displayed to the left of the quantity boxes. Type a number in the boxes to adjust the quantity of each size. After adjusting quantities, click the 'Update total' link to see your updated subtotal. If you would like to remove a photo from your order, click on the 'Remove' link under the photo. This will remove the photo from your print order (but not from your account).

Print Preview: Click the 'Print preview' link under a photo to see how it will appear when printed in different sizes.

There are 'Quick Order' drop down menus at the top of the 'Prints' section of your cart. There is one menu for each size print:15x10 cms, 12.5x17.5 cms, 15x20 cm, 20x25 cms, 20x30 cms and Wallet. These menus allow you to quickly and easily order multiple quantities of a certain size for every photo in your print order.

When you click on one of the boxes, a drop down menu will appear, allowing you to choose a quantity for that size. For example, if you click on the '15x10 cms' menu and choose quantity "4", every photo in your order will change to indicate that you are ordering 4, 15x10 cms prints. You can use this option for any print size in your cart by clicking on the appropriate link. To clear the quantities of a particular size, click on the print size menu and choose "0".

If you would like to order prints of photos that are not yet in your cart, click on the 'Add more photos' link.

A yellow triangle next to a print size indicates that the photo is too small to make a high-quality print at the selected size.

Any credits that apply to this order are listed in green below the prints. The order total at the bottom of the page includes postage and packing. Tax [GST] is included in the price of the merchandise.

Near the bottom of your print order total, you will see a section called 'Photo finish'. Choose the paper type you would like. Prints are available with a gloss or matte finish on high-quality, professional photographic paper.

Your coupons do not appear in your cart. You will have a chance to enter your coupon code during checkout.

When the correct sizes and quantities of all the prints you want to order are displayed in your cart, click on the 'Update total' link to view your subtotal. Then click the 'Check out' button to continue. Please note, you can change your order at any point before you click on the 'Buy now' button at the end of checkout. You will not be charged until you click on 'Buy now'.

Clicking on the 'Empty cart' link near the bottom of the page will remove all prints and photo gifts from your cart. When all of the prints you would like to purchase at this time are in your cart, click on the yellow 'Check out' button at the bottom of the page.

1. On the 'Billing and Shipping' page, select your shipping method and the address to which you would like your order shipped. If we already have your address, it will be displayed on this page.
   To send your order elsewhere (e.g., to your office, to a friend) without changing the main shipping address for your account, select 'Ship to another address,' then enter your alternate mailing address.
2. If you have a coupon that applies to your order (for example, you are ordering 20x25 cms and you have a '10% off 20x25 cms coupon), type the coupon code in the box labeled 'Coupon #'. You can also select special offers like a second set of prints. When you are finished, click 'Continue'.
3. On the next page, enter your credit card information and billing address. If we already have this information it will be displayed on the page. When all of the information on this page is complete and accurate, click on the 'Continue' button to review your order before placing it.
4. On the 'Review and place order' page you have a chance to check your order one last time before placing it. Check your billing and shipping information. If you need to change anything, click on 'Edit billing' or 'Edit shipping'.
5. If you want to add additional prints, or remove any from your order, click on 'Edit prints order'.
6. When the information on this page is complete and accurate, click on the 'Buy now' button to place your order.
7. You will see a receipt for your order. Print or save this page for your records.
8. Click on the 'Back to photos' button to return to viewing your photos.

Sending prints to other people

When you send prints to your friends or family, they will receive the prints along with a list of the package contents and a letter indicating that these prints are a gift. The order list and letter donot include any price information.

Note: You donot pay for prints that your friends or family members order on their own. When you share an album with friends or family, they create their own Snapfish account before viewing your album. When they order prints, they will be asked to enter their own credit card information.

Where available, it may be possible to pick up your order at a local store. Prints picked up at a store may be more expensive than prints mailed to you. If so, your order total will change once you select your choice under the 'Delivery options'. Please note, free credits may not apply to orders that are picked up in a store, as this varies by retailer.

1. On the 'Delivery options' page, select 'I will pick up my order at a retail location.'
2. Enter your address or postcode to locate a store nearest you. If you have previously picked up an order from a nearby store, that store will appear as your default choice.
3. Fill in the 'Contact phone' information so we can call you if there is an issue with your order.
4. If you have a coupon that applies to your order, type the coupon code in the box labeled 'Coupons'.
5. If you have a Gift Certificate, click 'Redeem it here,' enter the code in the pop up, then click 'Add to account.' When you are finished, click 'Continue' from the 'Delivery options' page.
6. Next, on the 'Choose a pick-up location' page, available retailers nearest you will be displayed. You may modify the search radius to widen the search range and include additional stores.
7. Locate the store where you will pick up your order and click 'Pick-up here'. If you cannot locate a convenient store, you might wish to click the 'Ship your order link at the bottom of the map to have your order mailed to you.
8. On the 'Enter billing information' page, choose your payment option and enter the requested information. When you are finished, click 'Continue'.
9. If your order contains prints for pictures taken with a digital camera, you can select to have it printed as a cropped digital print, 15 x 10 cms. Alternately, you can choose a true digital print, printed at 13.2 x 10 cms, preserving the complete image captured by your digital camera. Click 'Change my order' to select a true digital print or click 'No thanks' for a standard-sized cropped print.
10. On the 'Review and place order' page you have a chance to check your order one last time before placing it. If you would like to change your pickup location, click on the 'Change location' link.
11. If you want to add additional prints or remove any from your order, click on 'Edit prints order'.
12. When the information on this page is complete and accurate, click on the 'Buy now' button to place your order.
13. You will see a receipt for your order. Print this page and take it to the store with you when you go to pick up your prints.

For more information, please see ourpayment andshipping options pages in the shopping help section.

How do I return/get a refund for a print order?
If you are not satisfied with a reprint or enlargement, we will send you replacement prints or refund your money. If you request a refund, the credit card you have on file with your Snapfish account will be credited for the amount of the refund.

Are my prints going to look like the picture on my computer?
Actually, they will look better. When we print your photos, we use the high-resolution versions of the photos stored with your account. As a result, your printed photos should appear cleaner and more colourful than what you see on your monitor. We will display a warning for any photo that may not produce a good quality print, and you can click the 'Preview' link under each photo in your cart to see how it will appear when printed in different sizes.

What does the yellow triangle mean?
In your cart you may notice a yellow triangle next to one or more of the photo sizes (15x10 cms, 12.5x17.5 cms, 15x20 cm, 20x25 cms, 20x30 cms and Wallet). This is a warning that print quality at that size may not be as good. To avoid ordering a low quality print, we recommend that you do not order a print size when a yellow triangle appears next to it.

What resolution do I need for good quality reprints of my digital photos?
Please visit ourPhoto Resolution page.

Can I order reprints in a matte finish?
Yes. You may select matte or gloss in the 'Print finish' section of the shopping cart. The finish choice will apply to all prints in your order.

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	Still have questions? If you still need help, please browse the rest of the Snapfish Help section, check out our Customer Service page for the best way to contact our Customer Service team.