Snapfish return policy - 100% guarantee

At Snapfish, your satisfaction is 100% guaranteed. If you are ever dissatisfied with your digital prints or merchandise for any reason, we will provide you with a full replacement or a full refund. Please contact us to arrange a replacement following the instructions below.

If you request a refund, it will be credited to the credit card currently listed in your Snapfish account. If you request a replacement, we will arrange for you to reorder the original items at no charge. We cannot re-submit or re-create orders.

To request a refund or replacement for:

• Prints of photos in your Snapfish account
• Photo gifts
• Poster prints
• Photo books
• Photo calendars
• Greeting Cards

Fill out the Return and Refund form.

Frequently Asked Questions: Returns and refunds

How soon should I expect to see my replacement product from Snapfish?
After you have completed the Return and Refund form please allow 2-3 business days for customer service to send you an email notification. At that time, we will likely ask you to resubmit your order. The delivery time varies depending on what you ordered.

How soon should I expect to see a credit from Snapfish?
After you have completed the Return and Refund formplease allow 2-3 business days for customer service to contact you. Once a refund has been credited to your account we will send you an email notification. Please allow 48 hours after receiving the email message for the credit to appear on your account.

Can I cancel an order I have placed but have not received?
Unfortunately, we cannot cancel or adjust any online orders. If you believe that you have placed an order in error, please email or contact us through the  customer service page, and let us know which email address you use to log in to Snapfish.